Welcome to the LoongBuy Help Center. This comprehensive FAQ guide is designed to provide quick and effective solutions to the most common questions and issues faced by our users. From payment problemsaccount troubleshooting, find the answers you need to get back to shopping seamlessly.
Account & Login Troubleshooting
I forgot my password. How can I reset it?
Click on the "Forgot Password" link on the LoongBuy login page. Enter your registered email address, and we will send you a link to reset your password. Ensure you check your spam folder if you don't see the email in your inbox.
Why can't I log into my account?
First, double-check that your username and password are correct, ensuring that your Caps Lock key is off. If you're still unable to access your account, your credentials may have been compromised. Use the password reset function, or contact our support team
How do I update my account information?
You can edit your personal details, such as your shipping address and phone number, by logging into your account and navigating to the "Account Settings" or "My Profile" section.
Resolving Payment & Recharge Problems
My payment failed. What should I do?
Payment problemshow to fix recharge issues, see below.
How to fix LoongBuy recharge issues?
If your wallet recharge is failing, confirm that your payment method is valid. Contact your bank to ensure there are no blocks on the transaction. Finally, clear your browser's cache and cookies or try using a different browser. If the problem continues, reach out to our support LoongBuy
Is my payment information secure on LoongBuy?
Absolutely. LoongBuy uses industry-standard SSL encryption to protect all your financial data. We do not store your full card details on our servers.
Orders, Shipping, and Missing Items
What does it mean if an item is out of stock?
Popular items can sell out quickly. You can often log into your account and click "Notify Me" on the product page if you want to be alerted when it is back in stock.
I have missing items from my LoongBuy order. What now?
First, review your order confirmation email and the shipping notice to verify all items were included in the shipment. Sometimes, items from the same order may ship separately. If you confirm items are missing items LoongBuy, please contact our help center immediately with your order number, and we will investigate.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the courier's website. You can also view this information in the "Order History" section of your account.
Contacting LoongBuy Support
How can I get further help?
Our LoongBuy help center
We hope this list of LoongBuy frequently asked questions